Bright Oak Ltd are a debt management firm based in Penarth. Their approach to debt advise is to listen, understand, and provide the information needed to make educated decisions about finanical future.
"Your VoIP telecoms solution for our new offices is much more flexible than the landline system offered by our previous provider. We had already been reassured of your services by a strong recommendation from a trusted business partner. Up to 20% savings on call costs and the minimal capital outlay grabbed my attention too!
Our business relies on the phone, so I was delighted that all our established geographic and non-geographic numbers worked from 9am on day one. A key home worker now works as though sat in our office, with calls transferring seamlessly in and out of his extension. I am sure your systematic testing of your installation ahead of our move made this happen.
Two other major gains have resulted from moving to your hosted service. You fix issues within an hour while sat in your office, and we no longer wait hours for engineer visits. You are now integral to our business outsourcing contingency plan, to meet FCA regulations. Being able to re-direct our phone numbers within minutes and remotely back up call recordings ensures we will look after our customers whatever the circumstances.
Every year I review the performance and value for money we achieve from our suppliers. You should know that your company is in our top tier of suppliers, because your service is outstanding."
Andrew Graveson, Managing Director, Bright Oak Ltd, Penarth