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Are your business telecoms ready for Christmas?

Are your business telecoms ready for Christmas?

Wednesday 4th December 2019

December can be a busy time, one of the main balancing acts over the festive break is ensuring that as many staff as possible can have time off to enjoy Christmas and New Year with their families, whilst still maintaining customer service. At RPS Telecom, we want your festive period to run as smoothly as possible. Here are a few tips to make sure you're organised for Christmas!

Do you need to update your voicemail?

Make sure your voicemail greeting is up to date and be sure to leave a suitable message informing people of your Christmas opening hours.

Do you know how to forward your calls?

Make use of our call forward function. Once call forwarding is activated, all calls are redirected to the intended destination immediately. Make sure you never have to miss a call over the festive period.

Did you know you can forward voicemails to email?

Voicemail to Email delivers your voice message directly to your email inbox with a wav attachment. Playable wherever you can pick up your emails - Laptop, mobile or tablet!

A message to our customers:

Once you have decided on your opening times please take time to consider how you would like your phone service to operate over this period.

Where requested we can make changes to the phone system between specific dates to change opening hours, reroute calls and play a specific voicemail where necessary.

However due to the volume of customers we would kindly request any changes to be submitted by Wednesday 18th December by emailing helpdesk@rpssupport.co.uk

Any requests received after the 18th December will not be guaranteed to get implemented before Christmas closures due to the high number of customer phone system changes we are anticipating to receive.

If you have any queries or would like to discuss your requirements further please call us on 01633 481424 or email us at helpdesk@rpssupport.co.uk

RPS Office Opening Times

Monday 23rd December - 9:00am - 5:00pm
Tuesday 24th December - 9:00am - 1:00pm
Wednesday 25th December - CLOSED
Thursday 26th December - CLOSED
Friday 27th December - 9:00am - 5:00pm

Monday 30th December - 9:00am - 5:00pm
Tuesday 31st December - 9:00am - 5:00pm
Wednesday 1st January - CLOSED

For any urgent enquires during this time please email helpdesk@rpssupport.co.uk and a member of the team will get back to you as soon as possible.

Normal office hours commence Thursday 2nd January.