Case Studies

NT Ellis Accountants

Background

NT Ellis Chartered Accountants are a recently established firm of accountants, managed and controlled by qualified chartered accountants with vast amounts of experience. Their aim is to look after clients whatever their size, in a professional and friendly manner.

With their current system, the team were unable to identify who was calling and were looking for a telephone solution that could work well with their customer ethos.

Solution

As a solution to these issues we provided telephones and fibre broadband connectivity. Utilising a company-wide directory allowed for customer information to be displayed on inbound calls enabling personalised answering.

Features

Directory
Queues

Testimonial

Gemma Harris from NT Ellis Accountants said: "Myself, Neville, and Harley would like to thank Andrew and his team at RPS Telecoms for the recent installation of our phone system."

"From start to finish they have been professional and helpful ensuring that we have the best telephone and internet system for our business, which is very important to us as we need to ensure that our client's accounts are filed on time with HMRC."

"Andrew sat down with us to talk us through their system and even brought a phone into the office to show us how it works. He has ensured that our client's names and numbers have all been stored in the system so that we can see who is calling us and answer the phone with a hello ??? which our clients prefer."

"We would not hesitate in recommending Andrew and his team to our clients, thank you all so much for your help."