RPS Communicator is designed to optimise business productivity by offering business users various benefits and features that can help transform their company communications system. It is available either via desktop or mobile application, for more information on the mobile application please click here
RPS Communicator has been designed with your business needs in mind enabling fast and simple utilisation of calls, instant messaging, conferencing, faxing, call centre functionality, CRM Integration and much more. The desktop app allows you to call, answer and transfer calls, you can even see other users' availability, instant message them about availability or even ask for their attention.
Sync your Outlook contacts and make calls directly from your desktop. Inbound calls will display Outlook information about the contact that is calling.
Use a CRM system? RPS Communicator integrates with all major CRM systems allowing for extra features such as call pop up. If you don't use one of the major CRM systems we can work with your provider to get this working.
For busy call centre's or offices management can be given supervisor licences which bring their own advanced features such as the Wallboard facility, which displays real time information on users' activity and calls during the day. Supervisors can monitor user states, talking time and idle time. Graphs are also accessible to identify received, answered and unanswered calls. It also provides average waiting time, allowing supervisors to identify busy periods during the day.
You can easily switch between devices even in the middle of a telephone call with one click. Transfer your call to Communicator GO app and continue the call on your mobile device.