The RPS Portal allows authorised users to view call statistics and reports in real time.
Once logged into the portal all inbound and outbound call records are displayed with the latest at the top, showing real time statistics to the user. Call recordings are also available to listen and download here (premium feature).
The user can use the filter tool to define what information they wish to search for. e.g. by date or by extension number.
Statistics give the user a graphical breakdown of inbound and outbound calls. Again these can be filtered to define information. e.g. busiest call time during the day.
Reports & Statistics can be downloaded to CSV and opened in Excel.
By using the Search/Filter tool the user can define the statistical information they wish to search for.