RPS Portal

Business Benefits

  • Management Information - Call statistics for all or selected staff across the business, irrespective of location, available as and when you require to make informed business decisions, such as numbers of callers, calls answered, calls missed etc.
  • Business Improvements - Utilising the above management information businesses can evaluate pro-active operational changes that could be made to improve customer service through better call handling. Potentially generate more revenue through routing and call answering/resource changes.
  • Consulting Services - Through engaging the operational/technology consultancy available at RPS to work with businesses and using the above collected information RPS will make suggestions as to how further improvements may be possible for our customers.
  • Portal Assessments - Where companies may not need continuous portal access RPS can undertake an analysis on behalf of clients at their request and present back results and operational improvement suggestions, then implement these if agreed.

Key Features

  • Available to selected staff members
  • Access to critical call answering statistics to allow fact based informed managment decisions.
  • Day by day/hour by hour performance analysis at an extension level.
  • Monthly call statistics (CRDs)
  • Downloads available in csv format for further analysis through use of Excel.

Extensive Experience

Our expert team have extensive knowledge of all aspects of modern communications solutions.

Businesses of All Sizes

We can provide solutions from single telephone user setups right up to multi-user, multi-site business.

End-To-End Solutions

Our in-house platform mean that we can provide comprehensive end-to-end telecommunications solutions for your business.

UK Based Support

Our UK based support team are there for you when you need help and support using our services.